Jaya Kratom

PAYMENT

Q: Why can’t I buy kratom using my credit/debit card? 

A: Just like with CBD and cannabis, kratom faces some pretty limiting banking restrictions. This means that we can’t use regular payment processors like ‘Stripe’ nor accept Visa/Mastercard without going through expensive and potentially risky off-shore payment processors. So, to keep our prices low and our customer data safe, we provide a range of highly secure payment options. 

⇒ E-Check is our preferred payment method (it’s the fastest too) 

E-checks are virtual checks, like personal checks that are used to make payments online. We work with Green Money, one of the oldest and most trusted providers in the industry.

In order to pay with e-check, you will need to provide your account number and routing number. There are several ways to find your details, you can: 

  1.  Look at a personal check (the left number is your 9-digit routing number, the right is your account number is up to 17 digits long)
  2. Log on to your online banking and search for your account details. 
  3. Call your bank and ask for your account number and routing number.

Once your e-check has cleared (you’ll receive an email confirming that the payment has been processed, it’s usually the following business day), we will dispatch your order!

Note, the limit on e-check processing is currently $500 per transaction. If you wish to make a larger order, we recommend a direct bank transfer as explained just below or making multiple smaller orders. 

⇒ Direct Bank transfer

If you wish to make a transfer from your bank account to us directly, select the payment method “Direct Bank Transfer” then click “Checkout”, our bank details will display on the final page along with your order number and the order details.  Bear in mind that some banks charge for bank transfers. 

Once you have all of the details, log into your online banking (or go into a branch of your bank) and make the payment to the details provided to you in the checkout process.

Remember to use the order ID and only your order number as your reference/reason for transfer.

Please bear in mind that we can only dispatch your order when the payment has cleared (which can take a few days).

⇒ BTC pay (for cryptocurrency) 

BTC pay is a secure payment processor for cryptocurrency transactions. We currently only accept Bitcoin, but if you have a different coin you’d like to use we may be able to accommodate you- just contact us.

To make your payment, scan the QR code displayed at the end of the checkout process or enter the wallet address into your wallet directly.

Leave the window open until your payment has been confirmed successfully.

Please note, in order to use this method you need to have a cryptocurrency wallet set up and funds available.

⇒ In-store payment options

If you’re local to Portland and you’re wondering what payment options we provide to in-store customers, we can offer you the following: 

  1. We take card! You can pay using any credit or debit card with chip and pin.
  2. Bitcoin is also accepted, we process via BTC pay server. 
  3. Cash 

SHIPPING

All orders are dispatched in discreet packaging. Weekday orders are dispatched within 24 hours of your payment clearing and you will receive a tracking number to the email address you provide during checkout.

Flat $8.00 Shipping on all orders under $75, orders over $75  ship for free.  We ship via USPS, promising at minimum USPS Ground but nearly always shipping via USPS Priority or 1st class (which means your order arrives faster). If you’re in a time crunch just email us or put in an order note! We’ll see what we can do. 

* Due to local regulations we do not ship to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.

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